Writable Live Support is functional once again, but messaging may be slow as the Intercom service continues to recover. Continuing to monitor as the feature improves.
Posted Jan 09, 2026 - 13:06 PST
Monitoring
Intercom has implemented a fix and is monitoring for recovery.
Posted Jan 09, 2026 - 12:54 PST
Identified
A third-party vendor, Intercom, is experiencing a major service outage. This is affecting ability to get Live Support within the Writable app.
Posted Jan 09, 2026 - 12:10 PST
This incident affected: Third-Party Dependencies (Intercom APIs (Help features), Intercom Chats and Posts (Help features)).