Resolved -
Intercom has resolved the incident.
Jan 9, 13:49 PST
Update -
Writable Live Support is functional once again, but messaging may be slow as the Intercom service continues to recover. Continuing to monitor as the feature improves.
Jan 9, 13:06 PST
Monitoring -
Intercom has implemented a fix and is monitoring for recovery.
Jan 9, 12:54 PST
Identified -
A third-party vendor, Intercom, is experiencing a major service outage. This is affecting ability to get Live Support within the Writable app.
Jan 9, 12:10 PST